Policies at Sway
Welcome to Sway's Policies Page, where transparency and accountability are paramount. Here, you'll find all our policies designed to ensure the well-being and satisfaction of our passengers, drivers, and employees. We take your safety, privacy, and rights seriously, and these policies outline our commitment to upholding the highest standards in all aspects of our operations. Feel free to review each policy to understand our approach and principles in serving you better. At Sway, your trust and confidence are our top priorities.
How many policies are listed on this page?
13 policies are listed below.
Data retention policy
Our Data Retention Policy outlines how we handle and store personal information collected through our website and mobile application. Learn about the types of data we retain, the purposes for retention, and our commitment to data security.
Privacy policy
Our Privacy Policy explains how we collect, use, and protect your personal information when you use our services. Discover how we safeguard your privacy, what information we collect, and your rights regarding your data.
Cookies policy
Our Cookies Policy provides insight into how we use cookies and similar technologies to enhance your browsing experience. Explore the types of cookies we use, their purposes, and how you can manage your cookie preferences.
Terms of service policy
Our Terms of Service Policy outlines the terms and conditions that govern your use of our services. Dive into the details of our agreement, including user responsibilities, service limitations, and dispute resolution procedures.
Security policy
Our Security Policy is dedicated to safeguarding sensitive information and protecting against potential threats. Discover our comprehensive approach to data security, encryption protocols, and measures to ensure the confidentiality and integrity of your information.
Driver code of conduct policy
Our Driver Code of Conduct Policy sets forth the standards and expectations for professional conduct among our drivers. Explore guidelines on safe driving practices, passenger interactions, and compliance with local regulations to ensure a positive experience for all passengers.
Passenger code of conduct policy
Our Passenger Code of Conduct Policy outlines the expectations for passenger behaviour and etiquette when using our services. Familiarise yourself with guidelines on respect, safety, and responsible use of our transportation services to promote a pleasant and enjoyable experience for everyone.
Data protection policy
Our Data Protection Policy is designed to ensure the confidentiality, integrity, and availability of personal information collected through our platform. Delve into our data handling practices, privacy safeguards, and procedures for data access, storage, and disposal to safeguard your privacy and security.
Complaints handling policy
Our Complaints Handling Policy outlines our commitment to resolving customer complaints in a fair, timely, and transparent manner. Learn about our complaint escalation procedures, response timelines, and avenues for seeking resolution to ensure your concerns are addressed effectively.
Social media policy
Our Social Media Policy governs the use of social media platforms by employees and representatives of our company. Explore guidelines on professional conduct, content creation, and engagement with our audience to uphold our brand reputation and foster positive interactions online.
Accessibility policy
Our Accessibility Policy demonstrates our commitment to providing inclusive and accessible services for all individuals, regardless of ability. Discover our efforts to ensure digital accessibility, compliance with accessibility standards, and accommodations for individuals with disabilities to promote equal access and participation.
Hybrid working policy
Our Hybrid Working Policy outlines our approach to flexible work arrangements and remote collaboration. Learn about our policies on remote work eligibility, communication protocols, and support mechanisms to empower employees to achieve work-life balance and maintain productivity in a hybrid work environment.
Cancellation policy
Our Cancellation Policy outlines the terms and conditions for cancelling bookings with Sway. This policy ensures clarity on refunds and charges for both day-to-day bookings and airport runs. It explains how cancellations are processed, the refunds you may be entitled to, and any applicable fees based on the timing of your cancellation and the distance travelled by the driver.