Data retention policy
This Data Retention Policy ("Policy") outlines how Sway Taxi Limited ("Sway", "Sway Taxi", "we," "us," or "our") retains and manages the personal information collected through our website (the "Site") and mobile application (the "App"). By accessing or using our Services, you agree to the terms of this Policy.
Areas covered
Purpose of data retention, Type of data retained, Data retention period, Data deletion and anonymisation, Data security
1) Purpose of data retention
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We retain personal information to provide and improve our transportation services, including booking rides, facilitating payments, and communicating with users.
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We retain personal information to comply with legal obligations, such as tax reporting requirements, fraud prevention, and responding to legal requests from law enforcement authorities.
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We retain personal information for internal business purposes, such as analytics, auditing, research, and development, to improve the quality and efficiency of our Services.
2) Types of data retained
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This may include your name, email address, phone number, and payment information.
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We retain information about your device's location when you use our App to request a ride.
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We retain information about ride bookings, payments, and other transactions conducted through our Services.
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We may retain copies of passenger identification cards or documents for verification purposes to ensure account authenticity. However, it's important to note that we do not share passenger data with drivers. Instead, drivers will know the authenticity of the passenger via a verified tick showing on the app before the driver accepts the job to pick up the passenger from their desired location.
3) Data retention period
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We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
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We may retain copies of passenger identification cards or documents for verification purposes to ensure account authenticity. However, it's important to note that we do not share passenger data with drivers. Instead, drivers will know the authenticity of the passenger via a verified tick showing on the app before the driver accepts the job to pick up the passenger from their desired location.
4) Data deletion and anonymisation
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We securely delete or anonymise personal information when it is no longer needed for the purposes outlined in this Policy, or when you request its deletion in accordance with our data subject rights procedures.
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Where feasible, we anonymise personal information to prevent identification of individual users while retaining the data for statistical or research purposes.
5) Data security
We take reasonable measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. Our data security practices are outlined in our Security Policy.