Support at Sway
At Sway, safety is paramount. We understand that peace of mind is essential for both passengers and drivers alike. That's why we're dedicated to providing comprehensive support around the clock, ensuring that you feel secure every step of the way. Whether you're a passenger needing assistance during your ride or a driver encountering any challenges on the road, our team is here to help. Your safety and satisfaction are our top priorities, and we're committed to delivering the support you need whenever you need it.
Areas covered
Customer support, Driver support, Safety measures, Feedback and support
Customer support
At Sway, we understand that excellent customer support is the backbone of our service. That's why we're committed to providing round-the-clock assistance to address any inquiries or concerns you may have. Our dedicated support team is always available to assist you with booking assistance, fare estimates, account troubleshooting, and any other questions you may encounter along your journey.
Whether you prefer to reach out via email, phone, or through our in-app chat feature, rest assured that we're here to ensure your experience with Sway is as smooth and enjoyable as possible.
Driver support
Our drivers are the heart and soul of Sway, and we prioritise their success and well-being. We provide comprehensive support to our driver-partners, including guidance on maximising earnings, resolving issues with trips or passengers, and navigating the app effectively.
Additionally, our driver support team is available to address any concerns or questions drivers may have regarding their experience with Sway. We believe in fostering a collaborative and supportive environment where our drivers feel valued and empowered to deliver exceptional service to our passengers.
Safety measures
Safety is our top priority at Sway, and we have implemented robust measures to ensure the well-being of both passengers and drivers. From thorough background checks for all drivers to real-time trip tracking and emergency assistance features in the app, we're committed to providing a secure and reliable transportation experience.
Our safety protocols are continuously evaluated and updated to adhere to the highest standards, giving you peace of mind every time you ride with Sway.
Feedback and support
We value your feedback and actively encourage you to share your thoughts and suggestions with us. Whether you have ideas for improving our service or want to commend a driver for exceptional service, your input helps us continually enhance the Sway experience for everyone.
You can submit feedback through our app, website, or contact our customer support team directly at support@sway.taxi or 0333 050 1201. At Sway, we're always listening and striving to exceed your expectations.
Want to contact Sway?
If you need further help, simply complete the form by clicking the ‘Get in touch’ button below or contact us at support@sway.taxi or call our support line on 01482 906 906.