Privacy policy
This Privacy Policy describes how Sway Taxi Limited ("Sway", "Sway Taxi", "we," "us," or "our") collects, uses, and discloses your personal information when you use our website (the "Site") or our mobile application (the "App"), collectively referred to as our "Services." By accessing or using our Services, you agree to the terms of this Privacy Policy.
Areas covered
Information we collect, How we use your information, Information sharing, Data retention, Your choices, Security, Changes to this policy
1) Information we collect
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When you create an account, book a ride, or communicate with us, we may collect information such as your name, email address, phone number, payment information, and any other information you choose to provide.
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We collect your device's location information when you use our App to request a ride. This enables us to match you with a nearby driver and provide accurate navigation instructions.
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We may collect information about how you interact with our Services, including your browsing activity on our Site or App, the pages you visit, and the features you use.
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We may collect information about the device you use to access our Services, including your device type, operating system, and unique device identifiers.
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We use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences. Cookies are small text files stored on your device that help us analyse website traffic, personalise content, and improve your browsing experience. You can control cookies through your browser settings and other tools. However, disabling cookies may affect your ability to access certain features of our Services.
2) How we use your information
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We use your information to operate, maintain, and improve our Services, including providing customer support, developing new features, and optimising our operations.
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We may use your information to personalise your experience with our Services, such as by providing tailored recommendations and offers.
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We may use your contact information to send you transactional communications, such as booking confirmations and important service updates. With your consent, we may also send you promotional communications about our Services and special offers.
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We may use your information for analytics purposes, such as analysing trends, monitoring the performance of our Services, and measuring the effectiveness of our marketing campaigns.
3) Information sharing
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We may share your information with third-party service providers who help us operate our Services, such as payment processors, customer support providers, and analytics providers.
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If you book a ride through our Services, we will share your name, pickup location, and drop-off location with the driver who accepts your ride request.
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We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
4) Data retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5) Your choices
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You may access, update, or correct your personal information by logging into your account settings or contacting us directly.
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You may opt out of receiving promotional communications from us by following the instructions provided in the communication or contacting us directly.
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Our Services do not respond to "Do Not Track" signals from your browser.
6) Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7) Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site or App and updating the "Last Updated" date.