Data protection policy

At Sway, we are committed to protecting the privacy and security of personal information collected through our platform. This Data Protection Policy ("Policy") outlines our practices for collecting, using, storing, and safeguarding personal information in accordance with applicable laws and regulations.

Areas covered
Collection of personal information, Use of personal information, Data security, Data retention, Data sharing, Data subject rights, Compliance

Data Protection Policy

1) Collection of personal data

  • We collect personal information for the purpose of providing transportation services to our users, facilitating payments, and improving the quality of our services.

  • The types of personal information we may collect include, but are not limited to, names, email addresses, phone numbers, payment information, and location data.

  • We obtain consent from individuals before collecting their personal information, and individuals have the right to withdraw their consent at any time.

2) Use of personal information

  • We use personal information to fulfil our contractual obligations to users, such as booking rides, processing payments, and providing customer support.

  • We may use personal information to communicate with users about their ride bookings, account status, and promotional offers, with their consent.

  • We analyse personal information to improve the quality and functionality of our platform, including developing new features and optimising user experiences.

3) Data security

  • We implement technical, administrative, and physical safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction.

  • We use encryption technologies to secure personal information during transmission over the internet and when stored on our servers.

4) Data retention

  • We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

  • We securely delete or anonymise personal information when it is no longer needed for the purposes outlined in this Policy.

5) Data sharing

  • We may share personal information with third-party service providers who assist us in providing transportation services, processing payments, and performing other business functions.

  • We may disclose personal information to comply with legal obligations, such as responding to lawful requests from law enforcement authorities or regulatory agencies.

6) Data subject rights

  • Individuals have the right to access and correct their personal information held by us. They may also request deletion of their personal information, subject to certain exceptions.

  • Upon request, we will provide individuals with a copy of their personal information in a structured, commonly used, and machine-readable format.

7) Compliance

  • We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legislation.

  • We regularly review and update this Policy to ensure that it reflects changes in our practices or legal requirements.